Here you’ll find Foal App troubleshooting help.
Foal App supports most smart phones when used as a receiver, including both Google Android and Apple iOS devices. However, it is important that the monitoring phone used on the mare provides adequate reliability and battery life. The information below applies to the monitoring device only.
Foal App highly recommends the following phones, which have been tested to ensure the best reliability, battery life and value.
Foal App has also tested and supports the following phones when used on Android OS 7.0 or higher. However these phones do not perform as well as our recommended models.
Foal App does NOT recommend using the following models as they are NOT reliable.
Devices other than the recommended models above may work, but as we have not thoroughly tested them cannot make reliable recommendations.
Due to Apple privacy restrictions, iPhones must stay unlocked and awake while monitoring is on to allow access to the camera, severely limiting battery life and reliability. If users choose to use these devices regardless, the below settings help to maximise battery life. Once monitoring has been started guided access can be enabled by triple tapping the home button and tapping start. This stops the power button being accidentally pressed.
Android OS5 is not recommended, however the below settings will optimise performance and battery life of Android OS5 phones. Due to differences between phones, detailed instructions are not included.
Android OS6 is not recommended, however the below settings will optimise performance and battery life of Android OS6 phones. Due to differences between phones, detailed instructions are not included.
We recommend the below settings to optimise performance and battery life of Android OS7 or OS8 phones. Due to differences between phones, detailed instructions are not included.
Battery life is affected by many factors. You can see our recommended phone settings under the “Phone Setup” section of this page. Other factors which may cause a short battery life are poor network strength, an old phone, cold weather, frequent video usage etc.
If you are using an iPhone, ensure that the screen is on and unlocked. Our recommended phone settings seen here detail how to keep the iPhone unlocked. Due to Apple restrictions the camera cannot be accessed while the phone is locked. An unreliable internet connection can also cause this issue.
Most often a monitor will show no connection if it does not have a reliable internet connection. You can check your internet connection by trying to access a website from the phone, if you cannot access the internet neither can Foal App. Our testing has shown WiFi networks to be less reliable, so we recommend turning WiFi off if possible.